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NATURE REPUBLIC is a Korea-based brand widely known for their Aloe Vera Soothing Gel and a variety of skincare products. Founded in 2009, has expanded its product lines to hair, body, makeup, and more with over 700 stores across the globe. A global brand that promotes a healthy and energized lifestyle by using consciously sourced ingredients from nature.

Keyholder

January 2017 - January 2020

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January 2017 - June 2017 - Sales Associate

  • Interacted with customers, offering assistance and responding to queries about products and purchases

  • Provided recommendations according to customer needs or preferences

  • Introduced promotions and new products to customers

  • Stayed up to date with sales trends for better service and achievement of sales

  • Actively sought out customers in-store, ensuring high levels of customer satisfaction through excellent sales service

  • Explain the benefits and functions of products, the method of preparation, and how to use them to achieve the best results

June 2017 - January 2020 Stock Associate

  • Supported Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales

  • Restocked and maintained the structure of the store.

  • Managed more than 1000 SKUs in stock room maintenance and kept it organized

  • Tracked inventory to ensure there were no lost sales or products overstocked

  • Initiative in taking more responsibilities, including managerial duties

  • Made preparations ahead of time to ensure efficiency and convenience for others

  • Ensured that the correct goods were received and displayed according to the company’s guidelines and specifications.

  • Performed additional duties as required including, but not limited to, stocking, freight processing, price changes, and cart retrieval

September 2017 - January 2020  Keyholder

  • Responsible for store operations

  • Trained new employees and employees who were taking up new roles

  • Managed more than 15 staff and carried leadership to run efficiently through big sales

  • Analyzed and assisted workers in solving work problems

  • Handled all cash, credit, and debit transactions on POS

  • Brainstormed marketing ideas in order to promote new products and for upcoming sales

  • Kept up with WeChat interactions, answering customer's questions and concerns

  • Communicated with and support customers efficiently and in a timely matter

  • Ensured store is visually maintained to company visual and merchandising guidelines

  • Documented operational tasks and reporting to upper-level management

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